Complaints Policy
Purpose and scope
This complaints policy explains how Radon Mitigation York PA receives, reviews, and resolves complaints related to radon mitigation, radon testing, and post-mitigation radon test services arranged through our network in York, PA and surrounding communities. We coordinate with independent contractors; they perform the work, and we support communication and resolution.
Who this policy covers
Homeowners, buyers, sellers, real estate agents, and property managers who used Radon Mitigation York PA to arrange service may submit a complaint. This includes projects at single-family homes, townhomes, condos, and small multi‑family properties in York, PA, York Township, PA, Dover Township, PA, Manchester Township, PA, and West Manchester Township, PA.
How to submit a complaint
Use our contact form to share your concern in writing. If you prefer to mail a letter, send it to 441 E. Market St., Suite 18202, York, PA 17403. Please describe the issue clearly so we can begin review without delay. We accept complaints during business hours (9 AM–5 PM).
What information to include
- Your name and the best way to reach you
- Service address and type of service (radon mitigation, radon testing, or post-mitigation radon test)
- Dates of service or scheduled appointment
- Contractor or company name if known
- A clear description of the concern and when it occurred
- Photos, test results, serial numbers, or documents that support your concern
- Your preferred outcome (for example: retest, system check, clarification on results)
Acknowledgement and timelines
We acknowledge receipt of complaints within 2 business days. An initial review is typically completed within 5–7 business days. If the issue is complex or requires site coordination, we will provide an update within 7 days and aim to resolve or present next steps within 14 days. Timeframes may adjust if additional testing is required or if access to the property is limited.
Our review process
- Verify your project details and service records
- Review any reports, photos, or radon test results you provide
- Contact the independent contractor to gather their notes and proposed resolution
- If appropriate, suggest steps such as a system check, retesting, minor adjustments, or documentation clarifications
- Share findings with you in plain language and outline next steps with expected dates
Resolution options
Depending on findings, resolutions may include clarifying test procedures, scheduling a post‑work retest, system adjustments by the contractor, documentation updates, or a referral for a second opinion. Warranty or workmanship decisions are made by the independent contractor; Radon Mitigation York PA facilitates communication and helps document outcomes.
Escalation path
If you are not satisfied with the proposed resolution, request an escalation. A senior reviewer will reassess the file, including any new information, and respond with an updated position. Where state rules apply (for example, Pennsylvania radon measurement or mitigation requirements), you may also seek guidance from the Pennsylvania Department of Environmental Protection radon program.
Health and safety note
If a recent test indicates elevated radon, consider increasing ventilation in the short term and limiting time in the most affected areas until a qualified retest or system check can be arranged. Share any recent continuous monitor logs or lab reports with your complaint to speed the review.
Access, language and accommodations
We accept complaints in writing via the contact form or by mail. If you need help preparing a complaint due to disability or language access needs, mention the best way for us to assist and any preferred language so we can coordinate support during normal business hours.
Record keeping and privacy
Radon Mitigation York PA keeps a record of complaints, correspondence, and outcomes for at least 24 months. Records are used to improve service quality and contractor performance monitoring. We store only what is needed to review the issue, and we share complaint details with the assigned independent contractor when necessary to resolve your concern.
Limits of responsibility
Radon Mitigation York PA connects customers with independent contractors. We are not the installer or tester of record and do not perform field work. Contractor warranties, permits, or manufacturer product warranties are handled by the respective parties. Pre‑existing property conditions, unrelated mechanical issues, or changes to the building after service may fall outside the scope of a complaint.
Keeping your project moving
To help prevent delays, respond to questions from our review team promptly, provide access details if a site visit or retest is needed, and keep all radon reports together. Clear documentation speeds up the path to resolution for mitigation, measurement, and any post‑work verification testing.
Contact Us
If you have questions about this complaints policy, contact Radon Mitigation York PA using the phone number (223) 877-3977 or email us contact@radonmitigationyorkpa.org.